Switching to Flawless POS from another jewelry system
Changing POS systems is the part jewelers dread. When you switch to Flawless, our team moves your data and trains your staff, and you can talk to stores that made the same move before you decide.
Short answer: we bring over your inventory, customers and sales history and train your team. Coming from another system takes a few weeks up to two months, depending on the complexity of your data. We have moved stores from The Edge, Jewel360, Crystal, JewelMate (Logic Mate), Lightspeed, Shopify and others.
How the switch works
- A 30-minute demoWe look at how your store runs today and what you need to bring over: inventory, customers, open repairs and special orders, memo goods and layaways.
- A test migrationWe copy your data into Flawless and check it with you, before anything changes in your store.
- TrainingWe train your team on the counter, the bench workflow and the apps before you go live.
- Hardware and processingPayment terminals, printers, scanners and tags, set up for your store. Or use the computers and tablets you have.
- Go-liveComing from The Edge, a final refresh on the last day brings across the products, customers, sales, payments, jobs and appraisals entered after the test copy.
We needed a POS that could keep up across three locations, and Flawless has been exactly that partner.
What comes over
| Coming from | What we bring over |
|---|---|
| Any system | Inventory, customers and sales history. |
| The Edge | Also products with their jewelry details, open repairs and custom jobs, special orders, layaways, credits, appraisals (still linked to their sales), wish lists and notes. |
How long it takes
Coming from another system takes a few weeks up to two months, depending on the complexity of your data. Starting fresh, most new users are up and running in just a few days.
The calendar usually depends on your side as much as ours: how much history you want to keep, how clean your inventory records are, and when your team has time to train.
Systems we move stores from
The Edge
We bring over open jobs, special orders, layaways, credits, appraisals, wish lists and notes.
The Edge alternativesBefore you switch: a checklist
Whichever system you move to, these save trouble later.
- Export a full customer list and an inventory report from your current system, and check when your contract ends.
- List open repairs, special orders, layaways and memo goods, with their balances and due dates.
- Look at your card processing contract for an early termination fee.
- Pick a go-live date outside your busiest weeks.
- Decide whether to keep your current tags or retag as you count.
- Ask for references from stores that left the system you use now.
Frequently asked questions
How long does it take to switch to Flawless POS?
Coming from another system takes a few weeks up to two months, depending on the complexity of your data. Starting fresh, most new users are up and running in a few days.
Will I lose my sales history?
No. We bring over your inventory, customers and sales history, so your team starts with the records they know.
Can I talk to stores that switched?
Yes. Ask us to connect you with jewelers who switched to Flawless from Jewel360, The Edge or Crystal.
Do I have to replace my hardware?
No. Flawless runs in the browser on the computers and tablets you already have. When you need terminals, printers, scanners or RFID gear, we supply them.
What about my card processing?
Bring a recent statement to your demo. We review your fees in about 5 minutes and match or beat your current rates.
Plan your switch in a 30-minute demo
A 30-minute walkthrough with our team. Bring your questions about repairs, inventory, processing or switching systems.
Call (970) 471-7558 or email help@flawlesspos.com
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