An AI phone receptionist for your jewelry store
When everyone is with a customer, the phone still gets answered. The Flawless AI receptionist picks up your store calls, tells callers whether their repair is ready, and hands the call to a person when it should.
Short answer: the AI receptionist is part of the Flawless POS phone system. It answers calls on your store number, gives repair and order status from your Flawless records, knows your hours (holidays included), takes voicemail, hangs up on spam, and transfers callers to an extension or another of your stores. Call transcripts and summaries go on the customer's record.
What callers get without waiting
"Is my repair ready?"
The receptionist finds the caller's repair or order and tells them where it stands.
"Are you open?"
Your hours, including holiday hours.
"Can I talk to someone?"
A transfer to an extension, or to another of your stores.
After hours
Voicemail when no one can take the call.
Spam calls
Spam and robocalls are disconnected so they do not tie up your line.
For your team
A transcript and summary of each call on the customer's record.
The AI features are practical rather than gimmicky.
Part of a full store phone system
- Calls and texts on your business number, on a computer or a phone.
- Call transcripts and summaries on the customer's record, plus a daily call digest.
- A call-flow designer for menus and routing, and a phone in the browser.
- Texts, email and web chat in one inbox for the team.
- Keep your existing store number: porting starts from a link.
What to hand to a person
An AI receptionist should take the routine calls and pass the rest along quickly. A sensible split for a jewelry store:
Let it answer
- Repair and order status
- Hours, holiday hours and directions
- Messages after hours
- Routing to the right person or store
Hand to your team
- Pricing a diamond or a custom piece
- A complaint or an upset customer
- Anyone who asks for a person
- Anything involving card details
Frequently asked questions
What does an AI receptionist do in a jewelry store?
It answers the store phone when your team is busy or the store is closed: it tells callers whether their repair or order is ready, gives your hours, takes messages and transfers calls. In Flawless POS it reads your repair and order records, so the answers are current.
Can it transfer a caller to a person?
Yes. It transfers to extensions and between your stores, and takes voicemail when no one can pick up.
Can I keep my store number?
Yes. Calls ring on your store number, and you can bring your existing number over to Flawless.
Do I need consent to record calls?
Call recording and transcription require appropriate consent, and the rules differ by state. This is not legal advice, so check your state's rules.
Hear the AI receptionist in a demo
A 30-minute walkthrough with our team. Bring your questions about repairs, inventory, processing or switching systems.
Call (970) 471-7558 or email help@flawlesspos.com
Call recording and transcription require appropriate consent.