Flawless POS features for jewelry retail and wholesale
Everything Flawless does, grouped the way a jewelry business runs: the sale, the stock, the bench, the customer, the website and the wholesale office. Each part links to its full page.
Point of sale
The sale screen your staff uses all day, at the counter, at the showcase or on the floor.
- Sales, returns and voids
- Ring up a sale from inventory, scan or search, and handle returns and voids on the same screen.
- Special orders and layaway
- Take a deposit, track what is owed and collect the balance when the piece is picked up.
- Gift cards and store credit
- Sell and redeem gift cards, and keep store credit on the customer's account.
- House accounts
- Charge to a house account and set up auto-pay.
- Trade-ins and buybacks
- Take in a customer's piece as a trade-in on a sale, or buy it outright.
- Signed policies and receipts
- Customers sign your return policy and special order terms on screen; receipts go out by email.
- Card processing
- Payments run through Flawless on PAX terminals. See payment processing.
- Rewards
- Customers earn and use rewards points at checkout.
Inventory
Jewelry inventory with the details that matter, from receiving to the count.
- Jewelry details
- Shape, clarity, certification and carat on every item, plus product variations and bridal mountings and stones.
- GIA reports
- GIA reports sync to the item, so certified stones carry their report details.
- Receive from a photo
- Snap a vendor invoice to receive inventory.
- Assembly and disassembly
- Build pieces from components or take them apart, with stock kept right.
- Audit history
- Every move of every piece, with who did it and when.
- Multi-store
- Stock by store, with transfers between stores.
- RFID counts and tags
- Count a case or the whole store with a handheld reader; RFID checkout and tag printing. See RFID inventory.
- Memo and consignment
- Vendor memo, customer memo out and consignment payouts. See memo and consignment.
Repairs, custom work and appraisals
Every job from the counter to pickup, on the customer's record.
- Intake
- Photos, condition, estimate, due date and a deposit when the piece comes in.
- Status and location
- See every job's status, due date and where it sits in the store.
- Vendor jobs
- Send jobs to outside vendors and track them until they come back.
- Custom builds
- Quote, take a deposit and track the build with photos and status.
- Appraisals
- Photos, appraisal types and appraiser signatures by phone. See appraisals.
- Repair status by phone
- The AI receptionist tells callers where their repair stands. See repair tracking.
Customers and clienteling
One record per customer, with everything your team needs before they say hello.
- Purchase history
- Every purchase and the customer's lifetime value, with repairs, appraisals and layaways alongside.
- Sizes and details
- Ring sizes and custom fields for whatever your store wants to remember.
- Dates
- Birthday and anniversary reminders.
- Wish lists
- Wish lists with restock alerts.
- Client lists
- Smart client lists and segments for outreach.
- Jewelry Box
- The pieces a customer bought from you as a grid, table or timeline, shared as a private link or PDF.
- Relationships
- Link related customers and fix duplicate records.
- Rewards program
- Points earned and used, on the customer's record. See clienteling.
Texts, calls and marketing
Customer conversations on your store number, kept on the customer's record.
- Inbox
- Texts, email and web chat in one inbox, with a texting widget for your website.
- Store phone system
- Calls and texts on your business number, on a computer or a phone.
- Call notes
- Call transcripts and summaries go on the customer's record.
- AI receptionist
- Answers calls and gives repair status. See AI receptionist.
- Campaigns
- Email and text campaigns to custom audiences, from your templates, with engagement tracking.
- Automatic emails
- Birthday and anniversary emails, post-purchase follow-ups and personalized follow-up emails.
Website and online store
A website built from your own inventory, so you do not keep two catalogs.
- Synced with inventory
- Load pieces onto your website from the POS. See website and online store.
- Page builder
- Build pages with the AI page builder, with version history and SEO titles and descriptions.
- Online orders
- Online orders, coupons and payments.
- Product photos
- AI Product Studio makes e-commerce product photos, model shots included, in about 5 minutes.
- Product feeds
- Google, Facebook and Instagram product feeds.
- Events and blog
- Events, trunk shows and a blog on your site.
- Other platforms
- Keeping Shopify or another big platform? Flawless works with them.
Wholesale
For jewelry wholesalers, or retailers with a wholesale side, in the same system as retail.
- Proposals, invoices and memos
- From the first proposal to the invoice, with memos in between.
- Sales orders
- Sales orders and allocation.
- Payments and statements
- Payments, credits and statements.
- Returns
- RMAs and returns.
- Client portal
- Your accounts see their memos and invoices online. See wholesale.
- Price tiers
- Wholesale and VIP price tiers.
Reports and back office
The numbers and the admin work behind the counter.
- Reports
- Sales, staff, product, aging and inventory reports.
- Commissions
- Commissions calculated for you.
- Accounting
- QuickBooks sync, with multi-store reporting and accounting.
- E-commerce analytics
- See how your website and online orders are doing.
- Staff
- Pay, scheduling, tasks, and clock in and clock out.
- Cash drawers
- Cash drawers and end of day.
Hardware and integrations
Devices from one supplier, and connections to the services jewelers already use.
- Payment terminals
- PAX A920 Pro, A77, A3700 and L1400.
- Printers and scanners
- Receipt printers, tag printers and scanners. See hardware.
- RFID
- RFID readers, tags and tag printers.
- Apps
- POS and clienteling apps for iPhone, iPad and Android.
- Integrations
- Shopify and other big platforms, QuickBooks, GIA, JM Shipping, JM Care Plan, IFS (InForSure), BIG and BriteCo.
- Switching
- We bring over your inventory, customers and sales history. See switching to Flawless.
More about each part
The full pages, with how each part works in a store and common questions.
Repair tracking
Intake, deposits, vendor jobs and pickup.
Appraisals
Photos, types, signatures by phone.
Memo and consignment
Goods you hold or lend, tracked apart.
RFID inventory
Counts, checkout and tag printing.
Clienteling
The customer record and outreach.
AI receptionist
Calls answered, repair status given.
Website and online store
Built from your inventory.
Wholesale
Proposals to statements, client portal.
Switching to Flawless
What comes over and how long it takes.
Free templates
Printable repair, appraisal and memo forms.
Call recording and transcription require appropriate consent.
Product names are trademarks of their respective owners. Flawless POS is not affiliated with them.
See it with your own questions
A 30-minute walkthrough with our team. Bring the parts of your store you want to see.
Questions first? Email help@flawlesspos.com or send us a message.