Jewelry repair tracking software
Take in a repair at the counter, photograph it, take a deposit, send it to the bench or a vendor, and tell the customer when it is ready. Every step lives on the customer's record in Flawless POS.
From intake to pickup
- IntakeRecord the piece, its condition, photos, the estimate, the due date and a deposit. Signed policies and an emailed receipt go to the customer.
- Bench or vendorTrack the status of every job, or send it to an outside vendor and follow it until it comes back.
- UpdatesText or email the customer from Flawless. When they call, the AI receptionist can give them the repair status.
- PickupCollect the balance, close the job, and keep the history on the customer's record for next time.
Custom builds and appraisals too
Custom builds
Quote, take a deposit, track the build with photos and status, and sell it on the same record.
Appraisals
Create and track appraisals in the same system as your repairs and sales.
Assembly and disassembly
Assemble pieces from components or take them apart, right in inventory.
Why jewelers track repairs in their POS
- No paper envelopes to lose: anyone at the counter can find a job by customer, item or status.
- Deposits and balances are on the sale, so nothing is missed at pickup.
- The customer's repairs sit next to their purchases, ring size and anniversaries.
- Status questions on the phone get answered, even when everyone is with a customer.
The AI features are practical rather than gimmicky.
Frequently asked questions
What is jewelry repair tracking software?
It records each repair from the counter to pickup: what came in and its condition, photos, the estimate and deposit, who is working on it or which vendor has it, and when the customer was told it is ready. In Flawless POS, repairs live on the customer's record next to their purchases.
Can I take deposits on repairs and custom jobs?
Yes. Take a deposit at intake and collect the balance at pickup. Deposits work the same way for custom builds and layaway.
Can I require photos when a repair comes in?
Yes. Attach job photos at intake, and set a per-store rule to require them for repairs and custom builds.
Can I send a repair to an outside vendor?
Yes. Send jobs to vendors from Flawless and track them until they come back.
How do customers find out their repair is ready?
Text or email them from Flawless. When they call, the AI receptionist can tell them their repair status.
See the repair workflow in a demo
A 30-minute walkthrough with our team. Bring your questions about repairs, inventory, processing or switching systems.
Call (970) 471-7558 or email help@flawlesspos.com
Call recording and transcription require appropriate consent.