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Free template

Free jewelry repair ticket template

A take-in ticket that records what came in, what condition it was in and what the customer agreed to. Type your store details and policies, print two copies, and keep one with the job.

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What it covers: the customer and how to reach them, the piece and its condition at take-in, stones checked, photos taken, the work requested, the estimate, deposit and approval limit, the vendor or bench jeweler, your policies, and signatures at take-in and pickup.

The repair ticket

One letter-size page. The gray fields are yours to edit.

On a phone, swipe sideways to see the whole form. It prints on one page.

Repair ticketTicket no. ____________
Date in
Promised for
Taken in by

Customer

Name
Phone
Email
Contact me by
CallTextEmail

The piece

Description
Metal
Karat or fineness
Weight (g)
Ring size now
Size wanted
Photos taken (how many)

Condition at take-in

Worn prongsLoose stonesChipped or cracked stonesMissing stonesThin or cracked shankBent or out of roundWorn clasp or chainScratches or dentsOther (note below)
Stones checked with the customerCustomer shown the condition

Work requested

Estimate and deposit

Estimate $
Deposit $
Balance due $
Approved up to $
Bench jeweler or vendor
Sent out on
Back on

Store policies

Estimates can change once work starts. We will call you before doing more than you approved. Pearls, opals, emeralds and older pieces can be fragile. We take great care, but some risk comes with any repair. Please bring this ticket or a photo ID to pick up. Pieces not picked up within ____ days after we tell you they are ready: (your policy).
Customer signature at take-in and date
Picked up by (signature) and date

Customer copy and store copy: print two. Staff initials at pickup: ________

Print this template

Type in the gray fields before you print. Your store details are saved in this browser for next time. To save a PDF, choose Save as PDF in the print window.

How to use it

  1. Set it up onceType your store name, address and repair policies in the gray fields. They print on every ticket and are remembered in this browser.
  2. Print two copiesOne goes home with the customer, one stays in the job envelope with the piece.
  3. Fill it in at the counterLook the piece over with the customer, check the stones together, tick the condition boxes and take photos.
  4. Agree on the moneyWrite the estimate, the deposit and how far over the estimate you may go without calling.
  5. Sign and fileThe customer signs at take-in and again at pickup.

What to check before you write the ticket

  • Prongs and stones: look at every prong and tap-test the stones while the customer watches. Note anything loose or chipped.
  • Shank and shape: thin spots, cracks and a ring that is out of round.
  • Clasp and chain: worn links, a weak spring ring, kinks.
  • Marks: maker's marks and karat stamps, so the piece that comes back is clearly the one that came in.
  • Weight: weigh it. A weight on the ticket answers most questions about missing metal later.
  • Photos: front, side and any damage, ideally with the ticket number in the shot.

Doing this in Flawless POS

Repair intake in Flawless records the same details with photos, a deposit and signed policies, sends the job to the bench or a vendor, and lets you text the customer when it is ready. When they call to ask, the AI receptionist can tell them the status. See jewelry repair software.

Frequently asked questions

Is this repair ticket template free?

Yes. Print it, copy it and change it to suit your store.

Should I photograph every repair at take-in?

It is good practice. A photo of the piece with the ticket number in the shot settles most questions about what condition it arrived in.

What should my repair policy say?

Most stores cover estimate changes, fragile stones and older pieces, what customers bring to pick up, and what happens to unclaimed items. Rules for unclaimed property differ by state, so check yours and have your attorney look over your wording.

Jewelry repair softwareAI receptionistAll templatesPricing

Ready to stop chasing paper tickets?

See repair intake, vendor jobs and pickup in Flawless POS in a 30-minute demo.

Book a demoTalk to us

Call (970) 471-7558 or email help@flawlesspos.com

This template is a sample to adapt, not legal advice. Laws differ by state; have your attorney review it before you use it.