The point of sale built for jewelers.
Sell, take payments, track repairs, count stock with RFID and text your customers. One system, at the counter or on your phone.
40+ jewelry businesses in 10+ states run on Flawless.
What our stores say
More from our storesIt allows me to run all aspects of my business from anywhere in the world.
Danny BadwanBreckenridge Jewelers, 5 locationsOne of my favorite features is the ability to load items onto our website directly from the POS system in real time. I also love the RFID tag reading capability - it's made doing inventory regularly a no-hassle event.
Scott ChengMerry Richards JewelersThe AI features are practical rather than gimmicky.
Morgan MurriKessler Fine Jewelry
Every way to pay, on one screen
Card, cash, store credit, gift cards, house accounts and rewards. Customers sign your policies right on the screen, and the receipt goes out by email.
- Trade-ins and buybacks
- Layaway and special orders
- Card readers, printers and processing from Flawless
Every repair, on track
Take a deposit and photos at intake. Then see each job's status, due date and where it sits in the store, including jobs out with your vendors.
- Repairs, custom builds and appraisals
- Deposits from intake to pickup
- The AI receptionist tells callers where their repair stands
Know every customer
Purchases, balances, open repairs, ring sizes and wish lists on one record. Texts, calls and emails land there too, so anyone on your team can pick up the conversation, at the counter or in the Clientele app.
- Birthday and anniversary reminders
- Wish lists with restock alerts
- Email and text campaigns
One system instead of five
Most jewelry stores run a POS, a repair log, a texting app, a clienteling app and a separate website. Flawless does all of it, with one customer record.
RFID inventory
Count the whole store with a handheld reader. Tags and printers included.
Appraisals
Appraisals with photos, signed by the appraiser on their phone. GIA reports sync to the item.
Memo and consignment
Vendor memo, customer memo out and consignment payouts.
Website and online store
A website synced with your inventory, with online orders and payments.
Texting and calling
Texts and calls on your store number, from a computer or phone, saved on the customer's record.
AI receptionist
Answers store calls and gives repair status.
Wholesale
Proposals, invoices, memos, statements and a client portal.
Reports and accounting
Sales, staff and inventory reports, commissions and QuickBooks sync.
Hardware
Card readers, receipt and tag printers, scanners and RFID readers. One company to call.
Switching from The Edge, Jewel360 or Crystal?
We bring over your inventory, customers and sales history and train your team. From another system it takes a few weeks up to two months, depending on your data. Ask us to put you in touch with a store that made the same move.
How switching worksCard processing that can cover the cost
We match or beat your current processing rates, with no hidden fees, and lock the agreed rate for 3 years. Bring a recent statement for a 5-minute fee review. Stores typically save $250 to $400 a month, half or more of the $500 monthly price.
Processing savings depend on your current costs and card mix.
Card processingProduct names are trademarks of their respective owners. Flawless POS is not affiliated with them.
How it started
In 2012 Cherish and Gert, the founders of Flawless, bought LaNae Fine Jewelry in Colorado. Cherish ran the store and Gert took on the technology. The only software they could find to run it was The Edge. They knew there had to be something better. There wasn't. So they built it.
Today 40+ jewelry businesses in 10+ states run on Flawless. Our own team in the US still builds and supports it, and when something needs fixing, the people who wrote it fix it.
Read our story
Questions we hear most
How long does switching take?
Coming from another system takes a few weeks up to two months, depending on the complexity of your data. Starting fresh, most stores are up and running in a few days. We bring over your inventory, customers and sales history and train your team.
What does Flawless cost?
Flawless is $500 a month per store with unlimited users, month to month, and the first month is free. Unlimited texts and unlimited minutes are $250 a month each per store, and every store after the first is 10% off. There are no hidden fees, and card processing through Flawless typically saves $250 to $400 a month. Processing savings depend on your current costs and card mix.
Does it work on iPad, iPhone and Android?
Yes. Our POS and clienteling apps run on iPhone, iPad and Android for checkout, customers, texts and calls. RFID counts run on Android handheld readers that sync with Flawless.
Do you supply the hardware?
Yes. Card readers (PAX A920 Pro, A77, A3700 and L1400), receipt and tag printers, scanners, RFID readers and tags all come from Flawless. One company to call.
See Flawless in 30 minutes
A walkthrough with our team, built around your questions about inventory, repairs and switching.