Flawless POS vs PIRO Retail
PIRO Retail is a browser-based POS for jewelers, sold as a base license plus a monthly fee for each extra user. Its website says Shopify stays your storefront and that you buy scanners, printers and terminals wherever you like. Flawless POS comes with unlimited users, builds in your website and online store, store phones and texting, RFID and wholesale, and supplies the hardware too.
Short answer: Flawless POS does more. It includes all 30 features we compare; PIRO Retail's website lists 13 (and 15 more in part). Flawless adds an AI receptionist and Google, Facebook and Instagram product feeds. It also builds in a store phone system, a website synced with inventory and two-way texting with web chat, which PIRO Retail's website lists only in part. It runs single stores, established jewelers and multi-location groups on one live system.
Feature by feature
Everything Flawless POS includes, next to what PIRO Retail's own website lists.
- Flawless POSAll 30
- PIRO Retail13 of 30 (15 more in part)
| Feature | Flawless POS | PIRO Retail |
|---|---|---|
| Selling | ||
| Point of saleLayaway, special orders, gift cards, store credit, house accounts with auto-pay | Included | In partLayaway, deposits and special orders; gift cards and house accounts not listed |
| Trade-ins and buybacksTake pieces in trade or buy them at the counter | Included | In partA trade-in module is named on an older page of its parent site |
| Bench and appraisals | ||
| Repairs and custom jobsPhotos at intake, deposits, status from intake to pickup | Included | ListedRepair tickets with photos, terms and deposits |
| Jobs sent to outside vendorsSent out and tracked until they come back | Included | ListedJobs to outside vendors and casting houses |
| AppraisalsWith photos, signed by the appraiser on their phone | Included | ListedAppraisal documents |
| Inventory | ||
| Certificates and GIA reportsJewelry details, with GIA reports synced to the item | Included | ListedGIA and RapNet integrations |
| Memo and consignmentVendor memo, customer consignment, consignor payouts | Included | ListedMemo and consignment kept apart from owned stock |
| Memo out to customersA piece goes home on approval, with a return date | Included | ListedOutgoing consignments (memos), per its blog |
| RFID inventory countsCount with a handheld reader that syncs with Flawless | Included | In partRFID scanners supported; scanning in audits is described on its parent site |
| RFID checkout and tag printingRFID and standard tags printed in the store | Included | In partTags printed; barcode and RFID scanning at the sale are described on its parent site |
| Every location on one systemTransfers between stores, multi-store reporting and accounting | Included | ListedSeveral locations with shared inventory and transfers |
| Customers and marketing | ||
| ClientelingRing sizes, wish lists, birthdays, anniversaries, lifetime value | Included | In partWish lists and history; reminders in an early-access add-on |
| Rewards programBuilt in, on the same customer record | Included | ListedLoyalty, discounts and rewards |
| Email and text campaignsBirthday and anniversary emails, post-purchase follow-ups | Included | In partMarketing tool under development; individual emails today |
| Phones and messages | ||
| Two-way texting and web chatTexts, email and web chat in one inbox, on your store number | Included | In partSMS payment links and review requests |
| Store phone systemCalls on your business number, with transcripts and summaries | Included | In partCall logging through a phone partner |
| AI receptionistAnswers calls and gives repair status | Included | Not listed |
| Website | ||
| Website and online storeSynced with inventory, with an AI page builder | Included | In partShopify stays your storefront |
| Works with ShopifyAnd other big e-commerce platforms, if you keep them | Included | ListedShopify, WooCommerce and Etsy |
| Google, Facebook and Instagram feedsProduct feeds from your inventory | Included | Not listed |
| AI product photosE-commerce photos with model shots | Included | In partAI jewelry design concepts in an early-access add-on |
| Wholesale | ||
| WholesaleProposals, sales orders, invoices, payments, statements | Included | In partRetail quotes and invoices; wholesale in its separate PIRO Fusion product |
| Client portalAccounts see proposals, memos and invoices, and pay online | Included | In partCustomer portal in its separate PIRO Fusion product |
| Cloud and mobile | ||
| Runs in the cloudIn the browser on any computer, with no server in the store | Included | ListedCloud only, in the browser |
| iPhone, iPad and Android appsCheckout, customers, texts, calls and RFID counts | Included | In partBrowser POS on tablets; no app of its own listed |
| Payments and hardware | ||
| Card processingInterchange Plus or dual pricing, rate locked for 3 years | Included | ListedPIRO Payments |
| Hardware from one supplierTerminals, printers, scanners, RFID readers and tags | Included | In partNames the scanner, tag printer and terminal you need; says to buy them wherever you like |
| Back office | ||
| QuickBooks syncWith sales, aging, inventory and multi-store reports | Included | ListedQuickBooks and Xero |
| Commissions, scheduling and time clockCommissions calculated for you | Included | In partTimekeeping seats; commissions in its other product |
| Switching | ||
| Data migration and trainingTest migrations first, then training for your team | Included | ListedImport templates, The Edge and Logic Mate named |
What Flawless adds
None of these appear on PIRO Retail's website as of November 13, 2026.
An AI receptionist
Answers calls, gives repair and order status, and handles holiday hours, extensions and voicemail.
Google, Facebook and Instagram feeds
Product feeds from your inventory for Google, Facebook and Instagram.
Built in, not bolted on
PIRO Retail's website lists these only in part. With Flawless they are part of the same system, from the same company.
Store phones
Staff call from your business number on a computer or phone. Transcripts and summaries go on the customer's record. PIRO Retail: Call logging through a phone partner.
A website synced with inventory
Your website and online store update from inventory, and you edit pages with an AI page builder. PIRO Retail: Shopify stays your storefront.
One inbox for texts, email and chat
Text customers from your store number and answer website chats, with every conversation on the customer's record. PIRO Retail: SMS payment links and review requests.
RFID counts
Count the store with a handheld reader instead of by hand. The readers are Android-enabled and sync with Flawless. PIRO Retail: RFID scanners supported; scanning in audits is described on its parent site.
RFID checkout and tags
Ring up tagged pieces and print RFID or standard tags. Our 2 x 4 RFID jewelry tags come in four colors. PIRO Retail: Tags printed; barcode and RFID scanning at the sale are described on its parent site.
Wholesale
Proposals, sales orders and allocation, invoices, payments, credits and statements, next to retail. PIRO Retail: Retail quotes and invoices; wholesale in its separate PIRO Fusion product.
A client portal
Wholesale accounts see their proposals, memos and invoices online and pay there. PIRO Retail: Customer portal in its separate PIRO Fusion product.
Trade-ins and buybacks
Take a piece in trade toward a new one, or buy it from the customer at the counter. PIRO Retail: A trade-in module is named on an older page of its parent site.
Apps for iPhone, iPad and Android
Check out, look up customers, text, call and count RFID inventory from a phone or tablet. PIRO Retail: Browser POS on tablets; no app of its own listed.
Built for jewelry businesses of every size
Independent stores
Everything a store needs from the first day: the counter, the bench, the website and the phones. We set it up, bring your data over and train your team.
Established jewelers
Years of customers, repairs and inventory come with you. We run test migrations before the switch, bring over your sales history and train everyone on the floor and at the bench.
Multi-location groups and chains
Every location on one live system in the cloud: inventory and transfers between stores, multi-store reporting and accounting, and one company for software, hardware and processing. Breckenridge Jewelers runs five locations on Flawless.
Wholesalers
Proposals, sales orders, memos, invoices and statements, with a client portal for your accounts, in the same system as your retail store if you run both.
We needed a POS that could keep up across three locations, and Flawless has been exactly that partner.
Switching from PIRO Retail to Flawless POS
We bring over your inventory, customers and sales history, run a test migration first and train your team. You can talk to jewelers who switched to Flawless from Jewel360, The Edge and Crystal before you decide.
- A 30-minute demoWe look at how your store runs today: repairs, memo, inventory counts, how you text customers and what you pay for processing.
- A test migrationWe bring over your inventory, customers and sales history into a test copy first, so you can check your own records before anything changes.
- TrainingWe train your team on the counter, the bench workflow and the apps before you go live.
- Go live, with hardware and processing readyPayment terminals, receipt and tag printers, scanners and RFID tags come from us, set up for your store. Or use the iPads and computers you have.
What I love is how user-friendly Flawless is and how everything is integrated. It allows me to run all aspects of my business from anywhere in the world.
Everything included with Flawless POS
One system, one login and one company to call, for every location.
Point of sale
- Sales, returns and voids
- Layaway and special orders
- Gift cards, store credit and house accounts with auto-pay
- Trade-ins and buybacks
- Signed policies and emailed receipts
- Cash drawers and end of day
Repairs, custom work and appraisals
- Repairs and custom builds with photos at intake
- Deposits from intake to pickup
- Status tracking from intake to pickup
- Jobs sent to outside vendors and tracked
- Appraisals with photos, signed by the appraiser on their phone
- Assembly and disassembly
Inventory
- Jewelry details: shape, clarity, carat and certification
- Product variations and bridal mountings and stones
- GIA reports synced to the item
- Snap an invoice to receive inventory
- A visual checklist for physical counts
- Audit history of every move
RFID
- RFID counts with Android-enabled handheld readers
- RFID checkout
- RFID and standard tag printing
- 2 x 4 PET RFID jewelry tags in four colors, 2,000 per roll
Memo and consignment
- Vendor pieces received on memo, with the memo number
- Customer consignment, with payouts as a share of the price or the profit
- Automatic price reductions with a minimum price
- Memo out to customers, with a return date
- Consignment and memo reports
Wholesale
- Proposals buyers confirm online
- Sales orders and allocation
- Invoices customers can view and pay online
- Payments, credits and statements
- RMAs and returns, and shipping manifests
- A client portal for proposals, memos and invoices
- Wholesale and VIP price tiers
- EDI orders imported as sales orders
Customers and clienteling
- Purchase history and lifetime value
- Ring sizes and custom fields
- Birthday and anniversary reminders
- Wish lists with restock alerts
- Smart client lists and segments
- A rewards program
- Jewelry Box: a customer's purchases as a private link or PDF
Phones, texts and chat
- A store phone system on your business number, on a computer or phone
- Call transcripts and summaries on the customer's record
- An AI receptionist with repair and order status
- A daily call digest
- Texts, email and web chat in one inbox
- A texting widget for your website
Marketing
- Email and text campaigns
- Birthday and anniversary emails
- Post-purchase follow-ups
- Personalized follow-up emails written with AI
- Custom audiences, templates and engagement tracking
- Reputation management
Website and online store
- A website and online store synced with inventory
- An AI page builder with version history and SEO settings per page
- Online orders, coupons, gift cards and payments
- Google, Facebook and Instagram product feeds
- Events, trunk shows and a blog
- AI Product Studio photos with model shots
- E-commerce analytics
- Works with Shopify and other big platforms
Apps
- POS and clienteling apps for iPhone, iPad and Android
- Checkout, customers, texts and calls on the go
- RFID counts from the app
Payments and hardware
- Card processing from Flawless: we match or beat your current rates
- Interchange Plus or dual pricing
- The agreed rate locked for 3 years, with no hidden or additional fees
- PAX payment devices, Star Micronics receipt and tag printers, scanners, RFID readers and tags, all from one supplier
Reports, accounting and staff
- Sales, staff and product reports
- Aging and inventory reports
- Multi-store reporting and accounting
- QuickBooks sync
- Commissions calculated for you
- Pay, scheduling, tasks and time clock
Integrations
- Shopify and other big e-commerce platforms
- QuickBooks
- GIA
- JM Shipping and JM Care Plan
- IFS (InForSure)
- BIG
- BriteCo appraisals and insurance quotes
Switching and support
- Data migration with test migrations first
- Moves from The Edge, Jewel360, Crystal, JewelMate, Logic Mate, Lightspeed, Shopify and more
- Training for your team
- Live support
- Built and maintained by our own team in the US for 12 years
Frequently asked questions
Is Flawless POS better than PIRO Retail?
Yes. Flawless includes all 30 features in the table above, and PIRO Retail's website lists 13 (and 15 more in part). Flawless adds an AI receptionist and Google, Facebook and Instagram product feeds. It builds in a store phone system, a website synced with inventory, two-way texting with web chat and RFID counts and checkout, which PIRO Retail's website lists only in part. All of it sits on the same customer record as your sales and repairs.
How does pricing compare?
According to its website on November 13, 2026: PIRO Retail starts at $169 a month with one admin and one POS user; extra users are $30 to $100 a month each. Flawless is $500 a month per store with unlimited users, month to month, and the first month is free. Unlimited texts and unlimited minutes are $250 a month each per store, and every store after the first is 10% off. There are no hidden fees, and card processing through Flawless typically saves $250 to $400 a month, depending on your current costs and card mix. Bring a recent processing statement and we will show you the numbers in a 5-minute fee review. See how pricing works.
Is PIRO Retail the same as PIRO Fusion?
No. According to PIRO's websites, PIRO Retail is its browser-based point of sale for jewelry stores, and PIRO Fusion is a separate product for manufacturers, wholesalers and retailers. Wholesale and the customer portal are described for PIRO Fusion. Flawless POS runs retail and wholesale in one system, with a client portal for your accounts.
Does Flawless POS include a website?
Yes. Your website and online store are built in and synced with inventory, with an AI page builder, product feeds for Google, Facebook and Instagram, and AI product photos. PIRO Retail's website says Shopify stays your storefront. If you want to keep Shopify, Flawless works with it too.
Can I move from PIRO Retail to Flawless POS?
Yes. We bring over your inventory, customers and sales history, run a test migration first and train your team. Coming from another system takes a few weeks up to two months, depending on the complexity of your data.
Is Flawless POS a good fit for established and multi-location jewelers?
Yes. Flawless runs single stores, established family jewelers, multi-location groups and wholesalers. Every location works on one live system, with inventory transfers between stores and multi-store reporting and accounting. Breckenridge Jewelers runs five locations on Flawless, and GRWN Diamonds runs three.
See what Flawless does for your store
A 30-minute walkthrough with our team. Bring your questions about repairs, inventory, processing or switching systems.
Call (970) 471-7558 or email help@flawlesspos.com
Product names are trademarks of their respective owners. Flawless POS is not affiliated with them. Call recording and transcription require appropriate consent. Processing savings depend on your current costs and card mix.