Flawless POS vs Luxare by Diaspark
Luxare by Diaspark is a suite of jewelry software: a retail POS, a back office, CRM and a clienteling app, repair management, and an ERP for manufacturers and wholesalers, offered in the cloud or on-premises. Flawless POS is one cloud system for the counter, the bench, wholesale, your phones and texts and your website. It adds a store phone system, an AI receptionist, AI product photos and hardware from one supplier, none of which Luxare's website lists.
Short answer: Flawless POS does more. It includes all 30 features we compare; Luxare's website lists 19 (and 7 more in part). Flawless adds store phones with an AI receptionist, hardware from one supplier and AI product photos. It also builds in RFID counts and checkout, a website synced with inventory and Google, Facebook and Instagram product feeds, which Luxare's website lists only in part. It runs single stores, established jewelers and multi-location groups on one live system.
Feature by feature
Everything Flawless POS includes, next to what Luxare's own website lists.
- Flawless POSAll 30
- Luxare19 of 30 (7 more in part)
| Feature | Flawless POS | Luxare |
|---|---|---|
| Selling | ||
| Point of saleLayaway, special orders, gift cards, store credit, house accounts with auto-pay | Included | ListedLayaway, special orders, gift certificates and store credit |
| Trade-ins and buybacksTake pieces in trade or buy them at the counter | Included | In partTrade-ins named in its POS description; buying from customers not described |
| Bench and appraisals | ||
| Repairs and custom jobsPhotos at intake, deposits, status from intake to pickup | Included | ListedRepair tickets with condition photos, estimates and status |
| Jobs sent to outside vendorsSent out and tracked until they come back | Included | ListedRepairs assigned to in-house teams or outside jewelers |
| AppraisalsWith photos, signed by the appraiser on their phone | Included | ListedAppraisal reports at the point of sale |
| Inventory | ||
| Certificates and GIA reportsJewelry details, with GIA reports synced to the item | Included | ListedPieces tracked by certificate number |
| Memo and consignmentVendor memo, customer consignment, consignor payouts | Included | ListedMemo and consignment tracking in its back office |
| Memo out to customersA piece goes home on approval, with a return date | Included | ListedMemo out in its wholesale ERP |
| RFID inventory countsCount with a handheld reader that syncs with Flawless | Included | In partCalls its inventory tracking RFID-ready; RFID counts not described |
| RFID checkout and tag printingRFID and standard tags printed in the store | Included | In partBarcode and tag printing, per its blog; RFID checkout not listed |
| Every location on one systemTransfers between stores, multi-store reporting and accounting | Included | ListedTransfers between branches and consolidated reporting |
| Customers and marketing | ||
| ClientelingRing sizes, wish lists, birthdays, anniversaries, lifetime value | Included | ListedRing sizes, birthdays, anniversaries and purchase history |
| Rewards programBuilt in, on the same customer record | Included | ListedLoyalty rewards in its CRM and back office |
| Email and text campaignsBirthday and anniversary emails, post-purchase follow-ups | Included | ListedCampaigns, follow-up emails and occasion reminders |
| Phones and messages | ||
| Two-way texting and web chatTexts, email and web chat in one inbox, on your store number | Included | ListedEmail, SMS and WhatsApp in one place, per its blog |
| Store phone systemCalls on your business number, with transcripts and summaries | Included | Not listed |
| AI receptionistAnswers calls and gives repair status | Included | Not listed |
| Website | ||
| Website and online storeSynced with inventory, with an AI page builder | Included | In partSyncs with the online store you have; its blog mentions an e-commerce site powered by Luxare |
| Works with ShopifyAnd other big e-commerce platforms, if you keep them | Included | ListedSyncs with your online store; Shopify named in its blog |
| Google, Facebook and Instagram feedsProduct feeds from your inventory | Included | In partIts blog mentions syncing products for social selling; no product feed named |
| AI product photosE-commerce photos with model shots | Included | Not listed |
| Wholesale | ||
| WholesaleProposals, sales orders, invoices, payments, statements | Included | ListedOrder entry, sales memos, quotations and invoices in its ERP |
| Client portalAccounts see proposals, memos and invoices, and pay online | Included | ListedRetailer portals for wholesale buyers, per its blog; repair and vendor portals |
| Cloud and mobile | ||
| Runs in the cloudIn the browser on any computer, with no server in the store | Included | ListedCloud or on-premises |
| iPhone, iPad and Android appsCheckout, customers, texts, calls and RFID counts | Included | ListedPOS on iPad; clienteling app on iOS and Android |
| Payments and hardware | ||
| Card processingInterchange Plus or dual pricing, rate locked for 3 years | Included | ListedIntegrated payments, reconciled in the POS |
| Hardware from one supplierTerminals, printers, scanners, RFID readers and tags | Included | Not listed |
| Back office | ||
| QuickBooks syncWith sales, aging, inventory and multi-store reports | Included | In partAccounting built into its back office; QuickBooks sync not listed |
| Commissions, scheduling and time clockCommissions calculated for you | Included | In partCommission rules and performance reports; scheduling and time clock not listed |
| Switching | ||
| Data migration and trainingTest migrations first, then training for your team | Included | ListedOnboarding, migration and training |
What Flawless adds
None of these appear on Luxare's website as of November 13, 2026.
Store phones
Staff call from your business number on a computer or phone. Transcripts and summaries go on the customer's record.
An AI receptionist
Answers calls, gives repair and order status, and handles holiday hours, extensions and voicemail.
Hardware from one supplier
Payment terminals, receipt and tag printers, scanners, RFID readers and tags, all from us. One company to call.
AI product photos
AI Product Studio makes e-commerce photos of your pieces, model shots included.
Listed in part on Luxare's website
Luxare's website lists these in part, or in a different form. Here is what each one is in Flawless.
RFID counts
Count the store with a handheld reader instead of by hand. The readers are Android-enabled and sync with Flawless. Luxare: Calls its inventory tracking RFID-ready; RFID counts not described.
RFID checkout and tags
Ring up tagged pieces and print RFID or standard tags. Our 2 x 4 RFID jewelry tags come in four colors. Luxare: Barcode and tag printing, per its blog; RFID checkout not listed.
A website synced with inventory
Your website and online store update from inventory, and you edit pages with an AI page builder. Luxare: Syncs with the online store you have; its blog mentions an e-commerce site powered by Luxare.
Google, Facebook and Instagram feeds
Product feeds from your inventory for Google, Facebook and Instagram. Luxare: Its blog mentions syncing products for social selling; no product feed named.
Trade-ins and buybacks
Take a piece in trade toward a new one, or buy it from the customer at the counter. Luxare: Trade-ins named in its POS description; buying from customers not described.
Commissions and scheduling
Commissions calculated for you, staff scheduling, tasks, and clock in and out. Luxare: Commission rules and performance reports; scheduling and time clock not listed.
QuickBooks sync
Flawless syncs with QuickBooks, alongside sales, staff, aging and inventory reports. Luxare: Accounting built into its back office; QuickBooks sync not listed.
Built for jewelry businesses of every size
Independent stores
Everything a store needs from the first day: the counter, the bench, the website and the phones. We set it up, bring your data over and train your team.
Established jewelers
Years of customers, repairs and inventory come with you. We run test migrations before the switch, bring over your sales history and train everyone on the floor and at the bench.
Multi-location groups and chains
Every location on one live system in the cloud: inventory and transfers between stores, multi-store reporting and accounting, and one company for software, hardware and processing. Breckenridge Jewelers runs five locations on Flawless.
Wholesalers
Proposals, sales orders, memos, invoices and statements, with a client portal for your accounts, in the same system as your retail store if you run both.
We needed a POS that could keep up across three locations, and Flawless has been exactly that partner.
Switching from Luxare to Flawless POS
We bring over your inventory, customers and sales history, run a test migration first and train your team. You can talk to jewelers who switched to Flawless from Jewel360, The Edge and Crystal before you decide.
- A 30-minute demoWe look at how your store runs today: repairs, memo, inventory counts, how you text customers and what you pay for processing.
- A test migrationWe bring over your inventory, customers and sales history into a test copy first, so you can check your own records before anything changes.
- TrainingWe train your team on the counter, the bench workflow and the apps before you go live.
- Go live, with hardware and processing readyPayment terminals, receipt and tag printers, scanners and RFID tags come from us, set up for your store. Or use the iPads and computers you have.
One of my favorite features is the ability to load items onto our website directly from the POS system in real time.
Everything included with Flawless POS
One system, one login and one company to call, for every location.
Point of sale
- Sales, returns and voids
- Layaway and special orders
- Gift cards, store credit and house accounts with auto-pay
- Trade-ins and buybacks
- Signed policies and emailed receipts
- Cash drawers and end of day
Repairs, custom work and appraisals
- Repairs and custom builds with photos at intake
- Deposits from intake to pickup
- Status tracking from intake to pickup
- Jobs sent to outside vendors and tracked
- Appraisals with photos, signed by the appraiser on their phone
- Assembly and disassembly
Inventory
- Jewelry details: shape, clarity, carat and certification
- Product variations and bridal mountings and stones
- GIA reports synced to the item
- Snap an invoice to receive inventory
- A visual checklist for physical counts
- Audit history of every move
RFID
- RFID counts with Android-enabled handheld readers
- RFID checkout
- RFID and standard tag printing
- 2 x 4 PET RFID jewelry tags in four colors, 2,000 per roll
Memo and consignment
- Vendor pieces received on memo, with the memo number
- Customer consignment, with payouts as a share of the price or the profit
- Automatic price reductions with a minimum price
- Memo out to customers, with a return date
- Consignment and memo reports
Wholesale
- Proposals buyers confirm online
- Sales orders and allocation
- Invoices customers can view and pay online
- Payments, credits and statements
- RMAs and returns, and shipping manifests
- A client portal for proposals, memos and invoices
- Wholesale and VIP price tiers
- EDI orders imported as sales orders
Customers and clienteling
- Purchase history and lifetime value
- Ring sizes and custom fields
- Birthday and anniversary reminders
- Wish lists with restock alerts
- Smart client lists and segments
- A rewards program
- Jewelry Box: a customer's purchases as a private link or PDF
Phones, texts and chat
- A store phone system on your business number, on a computer or phone
- Call transcripts and summaries on the customer's record
- An AI receptionist with repair and order status
- A daily call digest
- Texts, email and web chat in one inbox
- A texting widget for your website
Marketing
- Email and text campaigns
- Birthday and anniversary emails
- Post-purchase follow-ups
- Personalized follow-up emails written with AI
- Custom audiences, templates and engagement tracking
- Reputation management
Website and online store
- A website and online store synced with inventory
- An AI page builder with version history and SEO settings per page
- Online orders, coupons, gift cards and payments
- Google, Facebook and Instagram product feeds
- Events, trunk shows and a blog
- AI Product Studio photos with model shots
- E-commerce analytics
- Works with Shopify and other big platforms
Apps
- POS and clienteling apps for iPhone, iPad and Android
- Checkout, customers, texts and calls on the go
- RFID counts from the app
Payments and hardware
- Card processing from Flawless: we match or beat your current rates
- Interchange Plus or dual pricing
- The agreed rate locked for 3 years, with no hidden or additional fees
- PAX payment devices, Star Micronics receipt and tag printers, scanners, RFID readers and tags, all from one supplier
Reports, accounting and staff
- Sales, staff and product reports
- Aging and inventory reports
- Multi-store reporting and accounting
- QuickBooks sync
- Commissions calculated for you
- Pay, scheduling, tasks and time clock
Integrations
- Shopify and other big e-commerce platforms
- QuickBooks
- GIA
- JM Shipping and JM Care Plan
- IFS (InForSure)
- BIG
- BriteCo appraisals and insurance quotes
Switching and support
- Data migration with test migrations first
- Moves from The Edge, Jewel360, Crystal, JewelMate, Logic Mate, Lightspeed, Shopify and more
- Training for your team
- Live support
- Built and maintained by our own team in the US for 12 years
Frequently asked questions
Is Flawless POS better than Luxare?
Yes. Flawless includes all 30 features in the table above, and Luxare's website lists 19 (and 7 more in part). Flawless adds store phones with an AI receptionist, hardware from one supplier and AI product photos. It builds in RFID counts and checkout, a website synced with inventory, Google, Facebook and Instagram product feeds and trade-ins and buybacks, which Luxare's website lists only in part. All of it sits on the same customer record as your sales and repairs.
How does pricing compare?
According to its website on November 13, 2026: Luxare does not publish a price list; its website says pricing is custom and asks you to request a demo. One of its blog posts says cloud jewelry POS software typically runs $99 to $299 a month per location and puts Luxare at the higher end of that range. Flawless is $500 a month per store with unlimited users, month to month, and the first month is free. Unlimited texts and unlimited minutes are $250 a month each per store, and every store after the first is 10% off. There are no hidden fees, and card processing through Flawless typically saves $250 to $400 a month, depending on your current costs and card mix. Bring a recent processing statement and we will show you the numbers in a 5-minute fee review. See how pricing works.
Is Luxare cloud-based?
According to its website, Luxare POS supports both cloud and on-premises deployment and runs on a desktop register or an iPad. Flawless POS runs in the cloud: in the browser on any computer, with no server in the store, and with apps for iPhone, iPad and Android.
Does Flawless POS work with QuickBooks?
Yes. Flawless syncs with QuickBooks, alongside sales, staff, aging and inventory reports and multi-store reporting and accounting. Luxare's website describes accounting built into its back office and does not list a QuickBooks sync as of November 13, 2026.
Can I move from Luxare to Flawless POS?
Yes. We bring over your inventory, customers and sales history, run a test migration first and train your team. Coming from another system takes a few weeks up to two months, depending on the complexity of your data.
Is Flawless POS a good fit for established and multi-location jewelers?
Yes. Flawless runs single stores, established family jewelers, multi-location groups and wholesalers. Every location works on one live system, with inventory transfers between stores and multi-store reporting and accounting. Breckenridge Jewelers runs five locations on Flawless, and GRWN Diamonds runs three.
See what Flawless does for your store
A 30-minute walkthrough with our team. Bring your questions about repairs, inventory, processing or switching systems.
Call (970) 471-7558 or email help@flawlesspos.com
Product names are trademarks of their respective owners. Flawless POS is not affiliated with them. Call recording and transcription require appropriate consent. Processing savings depend on your current costs and card mix.