Flawless POS vs Luxe Software
Luxe is a cloud platform for jewelry and watch stores. Its public website is brief: eight short feature blocks on its home page and two press releases, with no pricing page. Flawless POS publishes its price and everything it includes, such as appraisals, memo and consignment, RFID, an AI receptionist, wholesale with a client portal, QuickBooks sync and hardware from one supplier, none of which Luxe's website mentions.
Short answer: Flawless POS lists more, and prices it in the open. It includes all 30 features we compare. Luxe's public website mentions 14 of them, most in a sentence or two, and no prices. Its home page describes a point of sale, a CRM, marketing, repair and custom job tracking and multi-store, and a press release names payments, two-way texting and a business phone. Flawless includes an AI receptionist, RFID counts and checkout and appraisals signed by phone, which Luxe's website does not mention. Flawless runs single stores, established jewelers and multi-location groups on one live system.
A note on this comparison: Luxe's public website is short, so the table shows only what its pages say as of November 13, 2026. "Not listed" does not mean its product cannot do it. Its home page also lists inventory management and reporting and analytics, which are not rows in this table.
Feature by feature
Everything Flawless POS includes, next to what Luxe's public website says.
| Feature | Flawless POS | Luxe |
|---|---|---|
| Selling | ||
| Point of saleLayaway, special orders, gift cards, store credit, house accounts with auto-pay | Included | In partA point of sale is described; layaway, gift cards and house accounts are not named |
| Trade-ins and buybacksTake pieces in trade or buy them at the counter | Included | Not listed |
| Bench and appraisals | ||
| Repairs and custom jobsPhotos at intake, deposits, status from intake to pickup | Included | ListedRepair and custom job tracking |
| Jobs sent to outside vendorsSent out and tracked until they come back | Included | Not listed |
| AppraisalsWith photos, signed by the appraiser on their phone | Included | Not listed |
| Inventory | ||
| Certificates and GIA reportsJewelry details, with GIA reports synced to the item | Included | In partGIA shown among its integration logos |
| Memo and consignmentVendor memo, customer consignment, consignor payouts | Included | Not listed |
| Memo out to customersA piece goes home on approval, with a return date | Included | Not listed |
| RFID inventory countsCount with a handheld reader that syncs with Flawless | Included | Not listed |
| RFID checkout and tag printingRFID and standard tags printed in the store | Included | Not listed |
| Every location on one systemTransfers between stores, multi-store reporting and accounting | Included | ListedMultiple stores, with permissions for each location |
| Customers and marketing | ||
| ClientelingRing sizes, wish lists, birthdays, anniversaries, lifetime value | Included | In partA CRM with sales opportunities and customer data is described; wish lists and reminders are not named |
| Rewards programBuilt in, on the same customer record | Included | Not listed |
| Email and text campaignsBirthday and anniversary emails, post-purchase follow-ups | Included | In partMarketing campaigns from customer lists; email or text not specified |
| Phones and messages | ||
| Two-way texting and web chatTexts, email and web chat in one inbox, on your store number | Included | ListedTwo-way texting, named in a press release |
| Store phone systemCalls on your business number, with transcripts and summaries | Included | ListedBusiness phone, named in a press release |
| AI receptionistAnswers calls and gives repair status | Included | Not listed |
| Website | ||
| Website and online storeSynced with inventory, with an AI page builder | Included | In partWebsite providers shown among its integration logos |
| Works with ShopifyAnd other big e-commerce platforms, if you keep them | Included | In partShopify shown among its integration logos |
| Google, Facebook and Instagram feedsProduct feeds from your inventory | Included | Not listed |
| AI product photosE-commerce photos with model shots | Included | Not listed |
| Wholesale | ||
| WholesaleProposals, sales orders, invoices, payments, statements | Included | Not listed |
| Client portalAccounts see proposals, memos and invoices, and pay online | Included | Not listed |
| Cloud and mobile | ||
| Runs in the cloudIn the browser on any computer, with no server in the store | Included | ListedCloud platform |
| iPhone, iPad and Android appsCheckout, customers, texts, calls and RFID counts | Included | In partDescribed as mobile-friendly; no app of its own listed |
| Payments and hardware | ||
| Card processingInterchange Plus or dual pricing, rate locked for 3 years | Included | ListedDescribes itself as a software and payments platform |
| Hardware from one supplierTerminals, printers, scanners, RFID readers and tags | Included | Not listed |
| Back office | ||
| QuickBooks syncWith sales, aging, inventory and multi-store reports | Included | Not listed |
| Commissions, scheduling and time clockCommissions calculated for you | Included | Not listed |
| Switching | ||
| Data migration and trainingTest migrations first, then training for your team | Included | ListedData migration guarantee, with white-glove service |
Not on Luxe's website
None of these appear on Luxe's public website as of November 13, 2026. Each one is part of Flawless POS.
An AI receptionist
Answers calls, gives repair and order status, and handles holiday hours, extensions and voicemail.
RFID counts
Count the store with a handheld reader instead of by hand. The readers are Android-enabled and sync with Flawless.
RFID checkout and tags
Ring up tagged pieces and print RFID or standard tags. Our 2 x 4 RFID jewelry tags come in four colors.
Appraisals
Create appraisals with photos, and the appraiser signs on their phone from a private link.
Memo and consignment
Receive vendor pieces on memo, take customer consignments, and pay consignors a share of the price or the profit.
Memo out to customers
A customer takes a piece home on approval: it is reserved, has a return date, and no payment is taken.
Wholesale
Proposals, sales orders and allocation, invoices, payments, credits and statements, next to retail.
A client portal
Wholesale accounts see their proposals, memos and invoices online and pay there.
QuickBooks sync
Flawless syncs with QuickBooks, alongside sales, staff, aging and inventory reports.
On Luxe's website, with little detail
Luxe's public pages describe these in a sentence or two, or show only a partner logo. Here is what each one does in Flawless.
A website synced with inventory
Your website and online store update from inventory, and you edit pages with an AI page builder. Luxe: Website providers shown among its integration logos.
Apps for iPhone, iPad and Android
Check out, look up customers, text, call and count RFID inventory from a phone or tablet. Luxe: Described as mobile-friendly; no app of its own listed.
GIA reports on the item
Shape, clarity, carat and certification on every piece, with GIA reports synced to the item. Luxe: GIA shown among its integration logos.
Email and text campaigns
Campaigns to custom audiences, birthday and anniversary emails, and follow-ups after a purchase, with engagement tracking. Luxe: Marketing campaigns from customer lists; email or text not specified.
Clienteling
Ring sizes, wish lists with restock alerts, birthday and anniversary reminders, lifetime value and smart client lists. Luxe: A CRM with sales opportunities and customer data is described; wish lists and reminders are not named.
Works with Shopify
Keep your Shopify store if you like. Flawless works with Shopify and other big e-commerce platforms. Luxe: Shopify shown among its integration logos.
A full jewelry point of sale
Layaway, special orders, gift cards, store credit and house accounts with auto-pay, with signed policies and emailed receipts. Luxe: A point of sale is described; layaway, gift cards and house accounts are not named.
Built for jewelry businesses of every size
Independent stores
Everything a store needs from the first day: the counter, the bench, the website and the phones. We set it up, bring your data over and train your team.
Established jewelers
Years of customers, repairs and inventory come with you. We run test migrations before the switch, bring over your sales history and train everyone on the floor and at the bench.
Multi-location groups and chains
Every location on one live system in the cloud: inventory and transfers between stores, multi-store reporting and accounting, and one company for software, hardware and processing. Breckenridge Jewelers runs five locations on Flawless.
Wholesalers
Proposals, sales orders, memos, invoices and statements, with a client portal for your accounts, in the same system as your retail store if you run both.
We needed a POS that could keep up across three locations, and Flawless has been exactly that partner.
Switching from Luxe to Flawless POS
We bring over your inventory, customers and sales history, run a test migration first and train your team. You can talk to jewelers who switched to Flawless from Jewel360, The Edge and Crystal before you decide.
- A 30-minute demoWe look at how your store runs today: repairs, memo, inventory counts, how you text customers and what you pay for processing.
- A test migrationWe bring over your inventory, customers and sales history into a test copy first, so you can check your own records before anything changes.
- TrainingWe train your team on the counter, the bench workflow and the apps before you go live.
- Go live, with hardware and processing readyPayment terminals, receipt and tag printers, scanners and RFID tags come from us, set up for your store. Or use the iPads and computers you have.
If you're ready to keep your business current and fresh, it's the best system available.
Everything included with Flawless POS
One system, one login and one company to call, for every location.
Point of sale
- Sales, returns and voids
- Layaway and special orders
- Gift cards, store credit and house accounts with auto-pay
- Trade-ins and buybacks
- Signed policies and emailed receipts
- Cash drawers and end of day
Repairs, custom work and appraisals
- Repairs and custom builds with photos at intake
- Deposits from intake to pickup
- Status tracking from intake to pickup
- Jobs sent to outside vendors and tracked
- Appraisals with photos, signed by the appraiser on their phone
- Assembly and disassembly
Inventory
- Jewelry details: shape, clarity, carat and certification
- Product variations and bridal mountings and stones
- GIA reports synced to the item
- Snap an invoice to receive inventory
- A visual checklist for physical counts
- Audit history of every move
RFID
- RFID counts with Android-enabled handheld readers
- RFID checkout
- RFID and standard tag printing
- 2 x 4 PET RFID jewelry tags in four colors, 2,000 per roll
Memo and consignment
- Vendor pieces received on memo, with the memo number
- Customer consignment, with payouts as a share of the price or the profit
- Automatic price reductions with a minimum price
- Memo out to customers, with a return date
- Consignment and memo reports
Wholesale
- Proposals buyers confirm online
- Sales orders and allocation
- Invoices customers can view and pay online
- Payments, credits and statements
- RMAs and returns, and shipping manifests
- A client portal for proposals, memos and invoices
- Wholesale and VIP price tiers
- EDI orders imported as sales orders
Customers and clienteling
- Purchase history and lifetime value
- Ring sizes and custom fields
- Birthday and anniversary reminders
- Wish lists with restock alerts
- Smart client lists and segments
- A rewards program
- Jewelry Box: a customer's purchases as a private link or PDF
Phones, texts and chat
- A store phone system on your business number, on a computer or phone
- Call transcripts and summaries on the customer's record
- An AI receptionist with repair and order status
- A daily call digest
- Texts, email and web chat in one inbox
- A texting widget for your website
Marketing
- Email and text campaigns
- Birthday and anniversary emails
- Post-purchase follow-ups
- Personalized follow-up emails written with AI
- Custom audiences, templates and engagement tracking
- Reputation management
Website and online store
- A website and online store synced with inventory
- An AI page builder with version history and SEO settings per page
- Online orders, coupons, gift cards and payments
- Google, Facebook and Instagram product feeds
- Events, trunk shows and a blog
- AI Product Studio photos with model shots
- E-commerce analytics
- Works with Shopify and other big platforms
Apps
- POS and clienteling apps for iPhone, iPad and Android
- Checkout, customers, texts and calls on the go
- RFID counts from the app
Payments and hardware
- Card processing from Flawless: we match or beat your current rates
- Interchange Plus or dual pricing
- The agreed rate locked for 3 years, with no hidden or additional fees
- PAX payment devices, Star Micronics receipt and tag printers, scanners, RFID readers and tags, all from one supplier
Reports, accounting and staff
- Sales, staff and product reports
- Aging and inventory reports
- Multi-store reporting and accounting
- QuickBooks sync
- Commissions calculated for you
- Pay, scheduling, tasks and time clock
Integrations
- Shopify and other big e-commerce platforms
- QuickBooks
- GIA
- JM Shipping and JM Care Plan
- IFS (InForSure)
- BIG
- BriteCo appraisals and insurance quotes
Switching and support
- Data migration with test migrations first
- Moves from The Edge, Jewel360, Crystal, JewelMate, Logic Mate, Lightspeed, Shopify and more
- Training for your team
- Live support
- Built and maintained by our own team in the US for 12 years
Frequently asked questions
Is Flawless POS better than Luxe Software?
On what each company puts in writing, yes. Flawless includes all 30 features in the table above and publishes its price. Luxe's public website mentions 14 of them, most in a sentence or two, and has no pricing page. Flawless includes an AI receptionist, RFID counts and checkout, appraisals signed by phone and memo, consignment and memo out to customers, which Luxe's website does not mention. All of it sits on the same customer record as your sales and repairs.
How does pricing compare?
According to its website on November 13, 2026: Luxe does not publish prices; its website has no pricing page and asks you to schedule a demo. Flawless is $500 a month per store with unlimited users, month to month, and the first month is free. Unlimited texts and unlimited minutes are $250 a month each per store, and every store after the first is 10% off. There are no hidden fees, and card processing through Flawless typically saves $250 to $400 a month, depending on your current costs and card mix. Bring a recent processing statement and we will show you the numbers in a 5-minute fee review. See how pricing works.
What does Flawless POS include that Luxe's website does not mention?
As of November 13, 2026, Luxe's public website does not mention an AI receptionist, RFID counts and checkout, appraisals signed by phone, memo, consignment and memo out to customers, wholesale with a client portal, QuickBooks sync, hardware from one supplier and jobs sent to vendors and tracked. Flawless POS includes all of them, in the same system as your sales, repairs and customers.
Can I move from Luxe to Flawless POS?
Yes. We bring over your inventory, customers and sales history, run a test migration first and train your team. Coming from another system takes a few weeks up to two months, depending on the complexity of your data.
Is Flawless POS a good fit for established and multi-location jewelers?
Yes. Flawless runs single stores, established family jewelers, multi-location groups and wholesalers. Every location works on one live system, with inventory transfers between stores and multi-store reporting and accounting. Breckenridge Jewelers runs five locations on Flawless, and GRWN Diamonds runs three.
See what Flawless does for your store
A 30-minute walkthrough with our team. Bring your questions about repairs, inventory, processing or switching systems.
Call (970) 471-7558 or email help@flawlesspos.com
Product names are trademarks of their respective owners. Flawless POS is not affiliated with them. Call recording and transcription require appropriate consent. Processing savings depend on your current costs and card mix.