Flawless POS vs WJewel
WJewel is jewelry software for stores, wholesalers and manufacturers. Flawless POS adds a store phone system on your business number and an AI receptionist that answers calls with repair status, neither of which WJewel's website lists. Your website and online store, email and text campaigns, and card processing with a 3-year rate lock are built in, where WJewel's website lists a separate web development service, mass text messages and occasion reminders, and processing through certified providers.
Short answer: Flawless POS does more. It includes all 30 features we compare; WJewel's website lists 25 (and 3 more in part). Flawless adds store phones with an AI receptionist. It also builds in a website synced with inventory, email and text campaigns and card processing with a 3-year rate lock, which WJewel's website lists only in part. It runs single stores, established jewelers and multi-location groups on one live system.
Feature by feature
Everything Flawless POS includes, next to what WJewel's own website lists.
- Flawless POSAll 30
- WJewel25 of 30 (3 more in part)
| Feature | Flawless POS | WJewel |
|---|---|---|
| Selling | ||
| Point of saleLayaway, special orders, gift cards, store credit, house accounts with auto-pay | Included | ListedLayaway, special orders, gift cards, store credit and house accounts |
| Trade-ins and buybacksTake pieces in trade or buy them at the counter | Included | ListedTrade-ins and scrap gold buying |
| Bench and appraisals | ||
| Repairs and custom jobsPhotos at intake, deposits, status from intake to pickup | Included | ListedRepair tickets with photos, promised dates and deposits |
| Jobs sent to outside vendorsSent out and tracked until they come back | Included | ListedJob bags sent to outside shops and tracked |
| AppraisalsWith photos, signed by the appraiser on their phone | Included | ListedAppraisals with photos, printed or emailed |
| Inventory | ||
| Certificates and GIA reportsJewelry details, with GIA reports synced to the item | Included | ListedGIA, IGI and EGL reports downloaded to the item |
| Memo and consignmentVendor memo, customer consignment, consignor payouts | Included | ListedVendor memo and consignment kept apart from owned stock |
| Memo out to customersA piece goes home on approval, with a return date | Included | ListedMemo out to customers, with a due date |
| RFID inventory countsCount with a handheld reader that syncs with Flawless | Included | ListedRFID counts with handheld readers |
| RFID checkout and tag printingRFID and standard tags printed in the store | Included | ListedTagged items fill in at checkout; RFID tags printed |
| Every location on one systemTransfers between stores, multi-store reporting and accounting | Included | ListedTransfers between stores and combined reports |
| Customers and marketing | ||
| ClientelingRing sizes, wish lists, birthdays, anniversaries, lifetime value | Included | ListedBirthdays, anniversaries, wish lists and history |
| Rewards programBuilt in, on the same customer record | Included | ListedPoints earned in store and on Shopify orders |
| Email and text campaignsBirthday and anniversary emails, post-purchase follow-ups | Included | In partMass texts and occasion reminders; email campaigns not described |
| Phones and messages | ||
| Two-way texting and web chatTexts, email and web chat in one inbox, on your store number | Included | ListedTwo-way texts on the customer profile; web chat not described |
| Store phone systemCalls on your business number, with transcripts and summaries | Included | Not listed |
| AI receptionistAnswers calls and gives repair status | Included | Not listed |
| Website | ||
| Website and online storeSynced with inventory, with an AI page builder | Included | In partWebsites built as a separate web development service |
| Works with ShopifyAnd other big e-commerce platforms, if you keep them | Included | ListedShopify, WooCommerce and Magento |
| Google, Facebook and Instagram feedsProduct feeds from your inventory | Included | ListedProduct and stock feeds for Google |
| AI product photosE-commerce photos with model shots | Included | ListedAI model photos of pieces being worn |
| Wholesale | ||
| WholesaleProposals, sales orders, invoices, payments, statements | Included | ListedQuotes, sales orders, invoices, memos and statements |
| Client portalAccounts see proposals, memos and invoices, and pay online | Included | ListedA customer portal for wholesale accounts and retail customers |
| Cloud and mobile | ||
| Runs in the cloudIn the browser on any computer, with no server in the store | Included | ListedRuns in a web browser, with no server in the store |
| iPhone, iPad and Android appsCheckout, customers, texts, calls and RFID counts | Included | ListediOS and Android apps, per its comparison page |
| Payments and hardware | ||
| Card processingInterchange Plus or dual pricing, rate locked for 3 years | Included | In partCard processing through certified providers |
| Hardware from one supplierTerminals, printers, scanners, RFID readers and tags | Included | ListedTag printer packages, terminals, scanners and RFID readers |
| Back office | ||
| QuickBooks syncWith sales, aging, inventory and multi-store reports | Included | ListedBuilt-in general ledger and QuickBooks sync |
| Commissions, scheduling and time clockCommissions calculated for you | Included | ListedCommissions, punch in and out, and schedules |
| Switching | ||
| Data migration and trainingTest migrations first, then training for your team | Included | ListedSetup, data migration and training included |
What Flawless adds
None of these appear on WJewel's website as of November 13, 2026.
Store phones
Staff call from your business number on a computer or phone. Transcripts and summaries go on the customer's record.
An AI receptionist
Answers calls, gives repair and order status, and handles holiday hours, extensions and voicemail.
Built in, not bolted on
WJewel's website lists these only in part. With Flawless they are part of the same system, from the same company.
A website synced with inventory
Your website and online store update from inventory, and you edit pages with an AI page builder. WJewel: Websites built as a separate web development service.
Email and text campaigns
Campaigns to custom audiences, birthday and anniversary emails, and follow-ups after a purchase, with engagement tracking. WJewel: Mass texts and occasion reminders; email campaigns not described.
Processing with a rate lock
We match or beat your current rates, with Interchange Plus or dual pricing and the agreed rate locked for 3 years. WJewel: Card processing through certified providers.
Built for jewelry businesses of every size
Independent stores
Everything a store needs from the first day: the counter, the bench, the website and the phones. We set it up, bring your data over and train your team.
Established jewelers
Years of customers, repairs and inventory come with you. We run test migrations before the switch, bring over your sales history and train everyone on the floor and at the bench.
Multi-location groups and chains
Every location on one live system in the cloud: inventory and transfers between stores, multi-store reporting and accounting, and one company for software, hardware and processing. Breckenridge Jewelers runs five locations on Flawless.
Wholesalers
Proposals, sales orders, memos, invoices and statements, with a client portal for your accounts, in the same system as your retail store if you run both.
We needed a POS that could keep up across three locations, and Flawless has been exactly that partner.
Switching from WJewel to Flawless POS
We bring over your inventory, customers and sales history, run a test migration first and train your team. You can talk to jewelers who switched to Flawless from Jewel360, The Edge and Crystal before you decide.
- A 30-minute demoWe look at how your store runs today: repairs, memo, inventory counts, how you text customers and what you pay for processing.
- A test migrationWe bring over your inventory, customers and sales history into a test copy first, so you can check your own records before anything changes.
- TrainingWe train your team on the counter, the bench workflow and the apps before you go live.
- Go live, with hardware and processing readyPayment terminals, receipt and tag printers, scanners and RFID tags come from us, set up for your store. Or use the iPads and computers you have.
The RFID tracking system is an enormous time saver along with the sales, ordering, clienteling, job tracking, etc. all while being able to work in the cloud from anywhere.
Everything included with Flawless POS
One system, one login and one company to call, for every location.
Point of sale
- Sales, returns and voids
- Layaway and special orders
- Gift cards, store credit and house accounts with auto-pay
- Trade-ins and buybacks
- Signed policies and emailed receipts
- Cash drawers and end of day
Repairs, custom work and appraisals
- Repairs and custom builds with photos at intake
- Deposits from intake to pickup
- Status tracking from intake to pickup
- Jobs sent to outside vendors and tracked
- Appraisals with photos, signed by the appraiser on their phone
- Assembly and disassembly
Inventory
- Jewelry details: shape, clarity, carat and certification
- Product variations and bridal mountings and stones
- GIA reports synced to the item
- Snap an invoice to receive inventory
- A visual checklist for physical counts
- Audit history of every move
RFID
- RFID counts with Android-enabled handheld readers
- RFID checkout
- RFID and standard tag printing
- 2 x 4 PET RFID jewelry tags in four colors, 2,000 per roll
Memo and consignment
- Vendor pieces received on memo, with the memo number
- Customer consignment, with payouts as a share of the price or the profit
- Automatic price reductions with a minimum price
- Memo out to customers, with a return date
- Consignment and memo reports
Wholesale
- Proposals buyers confirm online
- Sales orders and allocation
- Invoices customers can view and pay online
- Payments, credits and statements
- RMAs and returns, and shipping manifests
- A client portal for proposals, memos and invoices
- Wholesale and VIP price tiers
- EDI orders imported as sales orders
Customers and clienteling
- Purchase history and lifetime value
- Ring sizes and custom fields
- Birthday and anniversary reminders
- Wish lists with restock alerts
- Smart client lists and segments
- A rewards program
- Jewelry Box: a customer's purchases as a private link or PDF
Phones, texts and chat
- A store phone system on your business number, on a computer or phone
- Call transcripts and summaries on the customer's record
- An AI receptionist with repair and order status
- A daily call digest
- Texts, email and web chat in one inbox
- A texting widget for your website
Marketing
- Email and text campaigns
- Birthday and anniversary emails
- Post-purchase follow-ups
- Personalized follow-up emails written with AI
- Custom audiences, templates and engagement tracking
- Reputation management
Website and online store
- A website and online store synced with inventory
- An AI page builder with version history and SEO settings per page
- Online orders, coupons, gift cards and payments
- Google, Facebook and Instagram product feeds
- Events, trunk shows and a blog
- AI Product Studio photos with model shots
- E-commerce analytics
- Works with Shopify and other big platforms
Apps
- POS and clienteling apps for iPhone, iPad and Android
- Checkout, customers, texts and calls on the go
- RFID counts from the app
Payments and hardware
- Card processing from Flawless: we match or beat your current rates
- Interchange Plus or dual pricing
- The agreed rate locked for 3 years, with no hidden or additional fees
- PAX payment devices, Star Micronics receipt and tag printers, scanners, RFID readers and tags, all from one supplier
Reports, accounting and staff
- Sales, staff and product reports
- Aging and inventory reports
- Multi-store reporting and accounting
- QuickBooks sync
- Commissions calculated for you
- Pay, scheduling, tasks and time clock
Integrations
- Shopify and other big e-commerce platforms
- QuickBooks
- GIA
- JM Shipping and JM Care Plan
- IFS (InForSure)
- BIG
- BriteCo appraisals and insurance quotes
Switching and support
- Data migration with test migrations first
- Moves from The Edge, Jewel360, Crystal, JewelMate, Logic Mate, Lightspeed, Shopify and more
- Training for your team
- Live support
- Built and maintained by our own team in the US for 12 years
Frequently asked questions
Is Flawless POS better than WJewel?
Yes. Flawless includes all 30 features in the table above, and WJewel's website lists 25 (and 3 more in part). Flawless adds store phones with an AI receptionist. It builds in a website synced with inventory, email and text campaigns and card processing with a 3-year rate lock, which WJewel's website lists only in part. All of it sits on the same customer record as your sales and repairs.
How does pricing compare?
According to its website on November 13, 2026: WJewel's jewelry store program is as low as $159 a month when paid annually, or $179 a month paid month to month. Its wholesale program is a one-time purchase or a monthly lease, priced through a form on its site. Flawless is $500 a month per store with unlimited users, month to month, and the first month is free. Unlimited texts and unlimited minutes are $250 a month each per store, and every store after the first is 10% off. There are no hidden fees, and card processing through Flawless typically saves $250 to $400 a month, depending on your current costs and card mix. Bring a recent processing statement and we will show you the numbers in a 5-minute fee review. See how pricing works.
Does Flawless POS have a phone system?
Yes. Staff call and text from your business number on a computer or phone, call transcripts and summaries go on the customer's record, and an AI receptionist answers calls and gives repair and order status. WJewel's website does not list a phone system or an AI receptionist as of November 13, 2026. Call recording and transcription require appropriate consent.
Does Flawless POS include a website?
Yes. Your website and online store are built in and synced with inventory, with an AI page builder, product feeds for Google, Facebook and Instagram, and AI product photos. WJewel's website offers websites as a separate web development service. If you want to keep Shopify, Flawless works with it too.
Can I move from WJewel to Flawless POS?
Yes. We bring over your inventory, customers and sales history, run a test migration first and train your team. Coming from another system takes a few weeks up to two months, depending on the complexity of your data.
Is Flawless POS a good fit for established and multi-location jewelers?
Yes. Flawless runs single stores, established family jewelers, multi-location groups and wholesalers. Every location works on one live system, with inventory transfers between stores and multi-store reporting and accounting. Breckenridge Jewelers runs five locations on Flawless, and GRWN Diamonds runs three.
See what Flawless does for your store
A 30-minute walkthrough with our team. Bring your questions about repairs, inventory, processing or switching systems.
Call (970) 471-7558 or email help@flawlesspos.com
Product names are trademarks of their respective owners. Flawless POS is not affiliated with them. Call recording and transcription require appropriate consent. Processing savings depend on your current costs and card mix.