Is my jewelry POS data safe? Here is how we keep it safe.
Your inventory, customers, sales and photos are kept on Microsoft Azure in the United States. Every visit passes a web firewall first, your data is copied live to a second region, and backups go to a second cloud and to our own hardware, so your data never depends on one place.
Before anything reaches your data
Every visit to Flawless and to your store's website comes in through the same front door.
- A web firewall
- A web application firewall checks every request first and stops common attacks and bad bots before they reach a server.
- A gateway across data centers
- The gateway in front is Microsoft's load balancer for web traffic. It runs across separate data centers, so one building going down does not close the door.
- Encrypted on the way
- Every page and every app connection uses HTTPS, and a plain web address is sent to the secure one.
Copies in more than one place
A backup that sits next to the original can be lost with it. So your data is kept in more than one place, with more than one company.
Three copies in the region
The database and your photos and files are stored three times, in separate data centers in the same Azure region.
A live copy in a second region
The database server and the web server are copied continuously to a second Azure region hundreds of miles away, minutes behind at most.
Nightly backups kept for two years
The whole database server is backed up every night. Daily backups are kept 30 days, weekly ones 16 weeks and monthly ones 2 years, in storage that keeps its own copy in a second region.
Backups in a second cloud
Your data is also backed up every 15 minutes to a second cloud provider, outside Microsoft, along with your photos and files. Those copies are locked, so they cannot be deleted or changed before they expire.
A copy on our own hardware
A local copy pulls from the second cloud, and a restore is tested every week, so we know the backups work.
Who can see your data
- Your own staff accounts
- Each person signs in with their own account, and what they see and do follows the role and permissions you give them.
- Connections stay off until you turn them on
- Connections such as the Claude connector stay off until your store turns them on, and every change through one needs a code texted to the person asking.
- Encrypted where it is kept
- Microsoft encrypts the disks and the file storage, and the backups are encrypted before they leave.
Common questions
Is my jewelry POS data safe in the cloud?
Yes. Flawless runs on Microsoft Azure in the United States behind a web firewall. Your data is kept as three copies in separate data centers, copied live to a second region, and backed up to a second cloud and to our own hardware.
Where is my data stored?
In Microsoft Azure data centers in the United States, with a live copy in a second US region. Backups are also kept with a second cloud provider and on hardware we run ourselves.
What happens if Microsoft Azure has an outage?
A copy of our servers is kept up to date in a second Azure region hundreds of miles away, so Flawless can be brought back up there. And because backups are also kept outside Microsoft, your data does not depend on one company.
How often is my data backed up?
Every 15 minutes to a second cloud provider, plus a backup of the whole database server every night, kept for up to two years.
Can a mistake or a hacker delete the backups?
The copies with the second cloud provider are locked: they cannot be deleted or changed before they expire. A separate copy is kept on our own hardware, and a restore is tested every week.
How do you keep bots off my website?
Every visit passes a web application firewall before it reaches your website or Flawless. It stops common attacks and bad bots.
Related
Features
Everything Flawless does, by area.
Switching to Flawless
What comes over and how long it takes.
Claude connector
Every change needs a code texted to you.
Pricing
$500 a month per store, unlimited users, first month free.
Ask us anything about your data
A 30-minute walkthrough with our team. Bring your questions about backups, security or switching systems.
Questions first? Email help@flawlesspos.com or send us a message.